Refund Policy

We aim to handle refund requests fairly and quickly.

Before work starts

If your order has been paid but no specialist has been assigned and no work has begun, you may request a full refund.

After a specialist is assigned

Once a specialist has been assigned and the order is in progress, refunds are reviewed on a case-by-case basis. Partial refunds may apply where partial completion has occurred.

Non-refundable cases

• Completed orders that have been fully delivered
• Issues caused by inaccurate information provided by the customer
• Outcomes that fall outside our reasonable control

How to request a refund

Open your order page and message support, or email support@futroyalty.com with your order ID.